Frequently Asked Questions
Everything you need to know about your Underbrush experience.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.
How do I initiate a return or exchange?
We offer a 30-day return policy for all unworn items with original tags. Simply visit our returns portal, enter your order number, and print your prepaid shipping label.
Where are Underbrush garments manufactured?
Our collections are ethically produced in certified factories that prioritize fair wages and sustainable textile practices to ensure the highest quality for our customers.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team.